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Got questions? We’ve got answers. Whether you’re dropping in for a repair or need help with your home or business tech, here are some of the things we get asked most.
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How long does a typical repair take?Most standard repairs are completed within 1–2 business days, depending on parts availability and the complexity of the issue. We’ll always keep you updated.
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Do you charge a diagnostic fee?Nope! We offer a free health check on all systems. We’ll assess the problem and give you a quote before doing any paid work.
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What should I bring when dropping off my computer?Just your computer or laptop. Power cables are helpful for laptops, but not always necessary. If you know your login password, that helps us test things more quickly.
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Do you repair Apple devices?Yes! We work on both Windows and Apple laptops and desktops. We don’t service iPhones or iPads.
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Is my data safe?We take data protection seriously. If data recovery is needed, we’ll always ask your permission first. For peace of mind, we recommend backing up before dropping off your device.
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Can you help with slow internet or Wi-Fi issues?Absolutely. We can troubleshoot your home or office Wi-Fi, improve signal range, and recommend better hardware if needed.
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Do you offer business IT support?Yes, we work with small to mid-sized businesses to manage their IT systems, cloud services, cybersecurity, and VOIP setups. Ongoing support contracts are available.
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Helpful Tips Before You Bring in Your Device• Make a backup if you can • Write down any passwords you think we’ll need • Describe what’s going wrong in as much detail as possible • Don’t stress! We’ll guide you through the rest
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