In-Home Tech Support vs. Repair Shops: What’s Best for Bendigo Seniors?

For years, if your computer broke down, you only had one option: crawl under the desk, unplug a dozen dusty cables, heave the heavy tower into the back of the car, and drive it to a shop.

For many of our older clients in Bendigo, this isn't just an inconvenience—it’s a physical risk.

The good news is that IT support has changed. While repair shops still have their place, in-home (mobile) support is becoming the preferred choice for seniors and families.

If you are wondering whether to haul your PC into town or have someone come to you, here is why an onsite visit might be the better option for your needs.

1. Say Goodbye to the "Cable Nightmare"

The number one stress we hear about isn't the computer virus itself—it’s the fear of unplugging everything.

• "Which cable goes where?"

• "What if I bend a pin?"

• "It’s too heavy for me to lift."

With in-home IT support, you don’t have to lift a finger. We come to your door, whether you are in Strathdale, Golden Square, or Epsom. We do the crawling under the desk so you don't have to.

2. We Fix the Environment, Not Just the Computer

Have you ever taken a laptop to a repair shop because the internet wasn't working, only for the technician to say, "It works fine here"?

That is incredibly frustrating. But often, the technician is right—the computer is fine, but your home Wi-Fi network is the problem.

Some issues simply cannot be fixed in a shop. We need to be onsite to:

• Fix Wi-Fi dead spots in back bedrooms.

• Connect wireless printers and scanners to your network.

• Set up Smart TVs or home security cameras.

3. Learn on Your Own Device, In Your Own Chair

We specialise in Senior-Friendly Digital Help. Often, our clients don't just need a repair; they want a lesson.

Learning how to organise photos or use online banking is much harder in a busy, noisy shop environment. It is far easier to learn when you are sitting in your own comfortable chair, drinking your own tea, using your own mouse and keyboard.

We believe in calm, patient, step-by-step learning. Being in your own home helps reduce the pressure, making it easier to remember what you’ve learned.

4. Safety and Privacy

We understand that inviting a tradesperson into your home requires trust. That is why we are proud to be a local, family-owned Bendigo business (The Erasmus Family Trust).

We focus on helping you stay safe, not just by fixing your PC, but by teaching you about scam and phishing protection right there at your kitchen table.

So, Which Should You Choose?

Choose In-Store (Drop-off) if:

• It is a major hardware repair (like replacing a cracked laptop screen).

• You prefer to run errands in town while we work.

Choose In-Home (Onsite) if:

• You have Wi-Fi, printer, or email syncing issues.

• You find it physically difficult to move your computer.

• You want a lesson on how to use your technology.

• You simply want the most convenient, stress-free option.

We Come to You

At Coltin IT Solutions, we cover the Greater Bendigo region, including Maiden Gully, Marong, Eaglehawk, and even Heathcote.

We offer a 20% discount on labour for seniors to make onsite support affordable.

Stop wrestling with cables. Let us come to you.

Call to book a home visit: (03) 4432 8384 Learn more about our services: www.coltin.com.au