Privacy Policy

Effective date: 20 June 2026

1. Introduction & who we are

This Privacy Policy explains how Coltin IT Solutions (ABN 44 622 926 953) ("Coltin", "we", "us" or "our") handles personal information. Coltin is a service-area business based in Bendigo, Victoria, Australia, providing IT support and computer repairs, web design and development, and AI and automation setup.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to our website at coltin.com.au and to the services we provide.

2. What personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• Contact and enquiry details — your name, email address, phone number, business name, and the contents of any message you send us through our contact or enquiry forms, by phone, or by email.
• Discovery session information — information you provide when you book or take part in our free Website Discovery Session, including details about your business, goals and project requirements.
• Service and account information — information we need to provide, quote and deliver our services to you, including details about your devices, systems, websites or accounts where you ask us to work on them.
• Technical and usage data — basic information such as your IP address, browser type, device type, the pages you view and how you found our site, collected automatically and through analytics tools (such as Google Analytics), where these are enabled.

We do not generally seek to collect sensitive information (such as health or financial information). Please do not send us sensitive information through our forms unless we have specifically requested it.

3. How we collect personal information

We collect personal information in a number of ways, including:

• directly from you when you complete a contact or enquiry form, book a discovery session, email or call us, or engage us for services;
• automatically when you use our website, through cookies and analytics, where enabled; and
• from third parties where you have authorised them to share your information with us, or where it is reasonably necessary to provide our services.

Where it is lawful and practicable, you can deal with us anonymously or using a pseudonym. However, in most cases we will need your contact details to respond to your enquiry or provide our services.

4. Why we use your personal information

We use personal information for purposes connected with our business, including to:

• respond to your enquiries and communicate with you;
• provide, quote, schedule and deliver our services;
• run the free Website Discovery Session and prepare proposals;
• manage our relationship with you, including invoicing and support;
• operate, maintain, secure and improve our website and services; and
• comply with our legal obligations.

We will only use your personal information for a purpose for which it was collected, a related purpose you would reasonably expect, or where you have consented or the law otherwise permits.

5. Disclosure of personal information

We do not sell your personal information. We may disclose it to:

• Third-party service providers who help us run our business — for example, hosting and infrastructure providers, email and communication platforms, analytics providers, and AI or automation tools — but only to the extent needed to deliver our services to you;
• Professional advisers such as our accountants or legal advisers, where reasonably necessary; and
• Government or regulatory bodies where required or authorised by law.

Where we engage service providers, we take reasonable steps to ensure they handle your personal information consistently with this policy and applicable privacy laws.

6. Overseas disclosure

Some of the third-party providers and AI or automation tools we use may store or process data on servers located outside Australia. This means your personal information may be disclosed to, or stored in, locations overseas.

Where this occurs, we take reasonable steps to ensure your information is handled appropriately. By providing your information to us, you acknowledge that overseas recipients may not be subject to the same privacy protections as those that apply in Australia.

7. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include access controls, secure platforms and limiting who can access your information.

However, no method of transmission over the internet, and no system of electronic storage, is completely secure. We cannot guarantee absolute security, and you provide information to us at your own risk.

8. Cookies & analytics

Our website may use cookies and similar technologies, and analytics tools, to help the site function and to understand how visitors use it (for example, Google Analytics). Cookies are small files stored on your device.

You can usually adjust your browser settings to refuse or delete cookies. If you do, some parts of the site may not work as intended. Analytics data is generally used in aggregate and to improve our website and services.

9. Access & correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We will respond within a reasonable time. There may be circumstances where we are unable to provide access or make a correction, in which case we will explain why in writing.

10. How to make a complaint

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below. We will acknowledge your complaint and aim to resolve it promptly and fairly.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, and the "Last updated" date will reflect the most recent changes. We encourage you to review it periodically.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Coltin IT Solutions — ABN 44 622 926 953
• Phone: (03) 4432 8384
• Email: info@coltin.com.au
• Web: coltin.com.au
• Servicing Bendigo & surrounds, Victoria, Australia (we come to you — online & on-site).