Losing precious photos or important files is stressful — family memories, work documents, years of records. Before you give up on them, talk to us. We'll assess what's recoverable, explain your options in plain English, and always ask your permission before we begin any recovery work. We come to you, and your first health check is on us.
What we recover from
- ✓Hard drives (HDD) — drives that have failed, been formatted or stopped being recognised.
- ✓Solid-state drives (SSD) — modern laptop and desktop storage that's playing up.
- ✓Memory cards & USB sticks — camera SD cards and thumb drives that won't open.
- ✓Precious photos & videos — irreplaceable family memories given our best effort.
- ✓Documents & work files — accounts, records and projects you can't afford to lose.
- ✓Deleted & lost files — accidentally deleted data and files lost after a crash.
We always ask your permission first
Your data is personal, and we treat it that way. We never start recovery work without your go-ahead, and we explain what we can attempt, what the chances are and what it will cost before you decide. Some severe physical failures can't be recovered — we'll always be honest with you rather than raise false hopes.
Protect yourself with a backup
Once your data is back, we'll help you set up a simple backup so this never happens again — an automatic copy to a drive or the cloud, set and forget. A few minutes now saves a world of worry later.
How recovery works
Assess
We examine the drive or card and tell you honestly what's recoverable — free first health check.
Recover
With your permission and a clear quote, we carefully attempt to recover your files.
Protect
We hand back your data and help you set up a backup so it's safe from now on.